ZhenyaRozinskiy has over 20 years of experience in the software development industry. During this time, Zhenya has had numerous opportunities to help grow and make many companies of different sizes and different maturity levels successful. His experience includes delivering shrink-wrapped software, enterprise solutions, custom product implementations, and high-availability, high-traffic eCommerce sites. After first getting into outsourcing and offshoring development models and failing, Zhenya made it his personal challenge to find a way to make outsourcing work. Now, 16 years later andafter successfully launching offshoring teams in almost every continent, Zhenya has acquired a unique know-how for successful software development outsourcing. By combining his years of experience working with people and building effective teams with his practical approach to outsourcing, Zhenya has become a recognized thought leader in all areas of establishing and growing responsive engineering organizations.
Erik Joustra is a Senior Manager with broad experience in different fields of the ICT Landscape. Since 1988, he works in the industry and has been on 'both sides of the table'. The highlight of his career is building, restructuring, and fine tuning of different organizational departments and divisions around outsourcing. In the past, he has worked for CapGemini, Atos Origin, and Ordina, setting up units and divisions for executing large outsourcing projects and maintenance contracts. In between these roles, he was the CIO of Casema (from 2000 to 2003) where he set up a new IT Department in a fast-growing and changing market. After his time at Ordina, Erik advised several companies on issues around their outsourcing contracts, both for suppliers and customers. Currently, Erik Joustra works at the Indian company Tech Mahindra and is responsible for building the Dutch Delivery Centre of Tech Mahindra.
Tech Mahindra is part of the USD 16.2 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. In 2013, the Mahindra Group received the Financial Times â€˜Boldness in Business' Award in the 'Emerging Markets' category. Their solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BPO Services, and Consulting. With an array of service offerings for TSPs, TEMs, and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless, and broadband operators in Europe, Asia- Pacific, and North America. Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 47,400 professionals who provide a unique blend of culture, domain expertise, and in-depth technology skill sets.
Katie Gove has more than 20 years experience in strategy, innovation, and change primarily focused on innovative partnering, outsourcing, knowledge management, and creative networks. Katie is based in Denmark and works internationally, primarily in Europe and North America. Her industry experience ranges from consumer products to pharmaceuticals to technology. Katie is Managing Director at Trellis. Trellis delivers strategic and operational services that help its clients to achieve better outcomesin outsourcing and partnering. Clients are typically engaged in knowledge-intensive outsourcing, i.e. outsourcing to build and/or deliver products and/or services. As such, most clients come from productdevelopment or R&D organizations.
Nataly Veremeeva - An active individual with passion for IT and making the world a better, closer, and friendlier place. Her degrees and experiences cover international management as well as language and culture. IT outsourcing with its mix of cultures, management challenges, and practically infinite possibilities for international collaboration excites and inspires her. Having worked in IT outsourcing for more than 7 years (since 2005), Nataly knows the risks, problems, advantages, strengths, and weaknesses of outsourcing, and what it takes to make it a success. And she is happy to share them. About Intercomputer Global Services Intercomputer GS is a European software development team provider and system integrator with development offices in Germany and Ukraine. Intercomputer GS operates in:
Working with big enterprises and SMEs, implementing ECM systems such as Documentum, SharePoint, Alfresco, and others mostly for enterprises from financial sector and industries.
Creating software development teams on a range of technologies, such as SharePoint, Documentum, .NET, Java, C/C++, and embedded development mostly for software companiesthat wish to extend their capabilities and increase their competitiveness in a challenging marketsuch as IT.
Testing our own and our clients' products to increase quality and profit. Intercomputer enjoys an excellent reputation since its start in 1999. It is a partner of EMC, Microsoft, ABBYY, Oracle, VMware, IBM, and Intel. It is ISO certified and has established good processes. The company has European and US clients on a wide range of services, providing them with European quality and Eastern European prices.
Patrick Van Dun worked in Europe (Belgium, The Netherlands, Spain) and Asia (Nepal,Philippines) for global technology driven companies such as media groups, ICT, BPO, IToutsourcing, legal data entry and translation services.
In 2005, while working remotely with programmers in India, Patrick had his first offshore outsourcing challenge. Later on he reorganized a Belgian-Nepali IT Outsourcing company in Kathmandu as first foreign manager sent to the Nepali office. After this assignment he started his own IT Outsourcing Company in Nepal where he lived and worked for 5 years.
The Philippines provided a new challenge; Patrick managed and grew a data entry/enrichment and translation company. He expanded the team from 27 to 330 people in less than 6 months. Middle management grew from 3-20 people. Patrick gained management experience in telemarketing, business development, HR, project management based on Prince2/PMBOK, e-commerce, e-marketing, software & website development, data-entry/enrichment, translations localization and legal data (patents, trademarks). At this moment he is studying Mandarin in China to broaden future business and offshoreoutsourcing opportunities. He loves languages and speaks Dutch, English, French, German and Spanish, has notions of Brazilian Portuguese.
His personal drive, language studies in China, Spain, France, Ireland, Italy, Guatemala, Brazil and work experience around the world made him a flexible no-nonsense manager for positions at all levels.
Amanda Crouch is considered a leading expert in the collaboration and partnering field and advises both private and public sector organizations to enable their critical business relationships in reaching their full potential. She has extensive knowledge on how to effect cultural change to enable collaboration both within organizations and with their business partners.
Amanda has over 20years experience in leading worldwide research programmes and management consulting. She has worked with many leading IT supplier companies and client organizations in building and implementing effective business-led IT strategies. In particular, she has experience in identifying the impact of change programmes on individuals and teams and leading them through the change process.
Alongside her successful consulting career, Amanda has also created and managed a rangeof senior management education and development programmes focused on the areas of ITManagement, Leadership, and Skills for research organizations such as Gartner, Forrester, and the UK Government.
Amanda also founded the Global Business Partnership Alliance, which focused on enabling organizations to develop effective vital business relationships. GBPA is a research-led organization that specializes in best practices for building collaboration and retaining successful business engagements.
Before launching GBPA, Amanda undertook in-depth research work into the key enablers and obstacles to partnership success across 100 organizations worldwide. This has given her unique knowledge and insight into the challenges organizations face in establishing effective collaborations.
Ove has more than 25 years of experience from IT related assignments and projects in various roles such as project manager, agile coach and system developer. Through his career, he have been active in a wide variety of industries with a slight focus gambling/betting, banking and insurance. Some companies he has worked for, for more than six months are: Trygghetsradet, SAS, Folksam, TryggHansa, Betsson, Unibet, Telia, ICA, ICA Banken, Banctec, Bonnier, Cloud Nine, Posten, G4S and TUI.
Distributed projects and Agile PMO setups are Ove's specialities. This dimension to the project adds problems and possibilities that he find challenging and exciting.
In 2003 he introduced the (until then unknown) term Agile for the Swedish IT-market.Since then he is an active Agile evangelist and mentor. For him it means to boost the team and involve the business and users in the project even more to get an early ROI.
Agile coaching, stabile deliveries and teambuilding is Ove's craftsmanship. With his genuine experience from several software development projects, he give the project a good start and a handrail with his experience and best practices.
Andreas Brilling is an Engagement Manager at Capgemini, based in Stuttgart. He has more than 20 years' experience in software development projects in various international settings. Andreas has worked 12 years for Hewlett Packard and Agilent Technologies before he joined Capgemini. He has worked in and has led multinational teams in Germany, US, as well as in Australia. He has been responsible for the first major offshore project of Capgemini, Germany by utilizing Capgemini's extensive Indian workforce. Later he has used his experiences to broaden Capgemini Germany's offshore capabilities in custom software development. In that responsibility, he has been an important driver for the creation of the OCSD (Offshore Custom Solution Development) methodology, which enhances Capgemini Germany's development method to meet the challenges of offshore delivery. He has coached many project managers to offshore delivery success and has built together with his team the Capgemini internal training "One Team Offshore Training" and delivered it numerous times both to German employees as well as German-Indian mixed teams.
Darel has a long and broad experience of the software industry in many different industry sectors including nuclear, space, air traffic control, and industrial. He currently serves as Director of R&D at VolvohandelnsUtvecklings in Gothenburg, Sweden, a company that develops software for the automotive industry. For many years, Darel has been responsible for global software development. He enjoys bridging cultures and creating effective software teams.
Abhilash Chandran is an Agile Software Development Manager, coach, and practitioner employed with Xerox Corporation. He is also an active software engineer and actively leads teams through software development projects. He specializes in coaching teams using eXtreme Programming (XP), SCRUM, and Lean software development practices and techniques. His passion is to help people and teams discover the magic of Agile - continuous improvement and waste reduction.
He is an expert in Agile Project Management, Implementing Lean Software development practices like TDD, BDD,ATDD, Pair Programming, Clean Code, Agile Product Management, and Agile coaching (coaching teams and groups on Agile Methodologies - Scrum, Kanban, XP, Scaled Agile, etc.).
Andy Jordan is President of Roffensian Consulting Inc., an Ontario, Canada based management consulting firm with a strong emphasis on organizational transformation, portfolio management, and PMOs. Andy has a track record of success in managing business critical projects, programs, and portfolios in Europe and North America in industries as diverse as investment banking, software development, call centers, telecommunications, and corporate education. Andy is an in-demand speaker and moderator who delivers thought provoking content in an engaging and entertaining style, and is also an instructor in project management related disciplines. He always strives to provide thought provoking presentations that drive his audience to challenge accepted norms while providing actionable content that can be applied in the real world. Andy's first full length book 'Risk Management for Project Driven Organizations' is now available.
Erwin de Bont has over 20 years experience in successfully managing many aspects of the Telecom andICT Industry. His cup of tea is realizing strategy. In the past, he has successfully played operational and commercial leadership roles at board levels (Consulting, Application Management & Outsourcing) of companies such as Stork, CSC, Royal Burger Group and KPN. Erwin also started and built from scratch the national mobile telecom support organization for security services like police, fire departments, and transformed different ICT organizations and ICT environments as CIO. Because of his result-driven, multi-disciplinary approach with a commercial touch, he closed many multi-million deals and managed multiple large outsourcing programs. During all his engagements, outsourcing or insourcing played an important role. He has built up a track record of outsourced and offshore engagements which are recognized both nationally and internationally. This track record demonstrates excellence from the suppliers' point of view as well as in representing the customer organization. Erwin's outsourcing experience covers multiple business areas (ICT, HR, finance, sales, delivery, program management, logistics, and production).
Anuj works as a Senior Manager with Capgemini India, based out of Mumbai. He has been working with custom software development based projects for the past 14 years. Most of his projects involve multi-shore teams. He has been associated with Capgemini India for the past 10 years. Prior to Capgemini, he has worked with NIIT Technologies. He has a wide range of experience working with clients across different sectors such as Finance, Telecommunication, and Automotive from countries such as USA, Germany, Netherlands, and Norway.
With 17 years of experience in IT, Jean-Paul has spent most of his time in international environments where he managed several offshore delivery centers. He began his career as a software developer at AND (Automotive Navigation Data). For AND and Closed Cap, he worked and lived in India (Pune and Gurgaon). Currently, Jean-Paul works at Ordina in different roles but is always related to Application Outsourcing in combination with near- and offshore.
He developed an ICT Global Sourcing course for Ordina employees and its customers.
Currently, he works in the Business Development department of Ordina as Product Manager, Application Outsourcing and Alliance Manager, Near- and Offshore.
Jean-Paul loves to travel in India, enjoying the people, the colorful land, and of course the food!
Herke has been in IT for almost 20 years now. He has spent most of this time in IT services, delivering maintenance support to customers in different branches and with technologies ranging from COBOL to modern open source technology. He is currently responsible for a business unit delivering application support on custom-built software in these technologies. In this role, he works with extended Resource Teams in Serbia and Ukraine.
Henk has been an IT expert for 23 years because of his great professional experiences in the field of outsourcing and offshoring.
Currently, Henk is Engagement Director / Delivery Head for Insurance HCL Technologies Continental Europe.
He is specialized in global delivery management, outsourcing, and offshoring of application servicesand infrastructure services. Since 1995, Henk has gathered a lot of practical experience in setting up centers for Application Services (development, testing, maintenance, renewal, replatforming) /Application Packaging and Infrastructure Services offshore (India, South Africa), as well as nearshore (Romania,Hungary). Henk has worked with many Indian vendors in different business / engagement models. Not only does he know the customer side, but also the 'back-office factories'.
My first trip to India goes quite a long way back. In 1987, I travelled to Delhi as a journalist to experience the country first-hand and come back with some stories on the Indian economy and the TATA Group in particular. Crisscrossing Rajasthan, visiting the Rambagh Palace in Jaipur, The Lake Palace hotel in Udaipur, and finishing at the TajMahal Palace hotel in Mumbai - this was quite an introduction to the country. All this resulted in an extensive introduction for the Dutch into The Indian Hotels Company (IHCL) and its subsidiaries, collectively known as Taj Hotels Resorts and Palaces. From then on many more visits and publications followed for, among others, De Volkskrant, Het Parool, and several weeklies and travel magazines. Studying the country, I soon realized that more could be done to promote this complex and fascinating country and 'sell' it in The Netherlands. Reform of the economy made it clear that India was an economic power in the making that would make its presence felt in the 21st century.
Gayle Cotton is a National Emmy Award Winner and the author of the best-selling book â€˜SAY Anything to Anyone, Anywhere! 5 Keys to Successful Cross-Cultural Communication'. She is President of Circles Of Excellence for Corporate Education and a distinguished, highly sought after speaker. She has made keynote presentations for over 50 Fortune 500 companies, and has been a guest on NBC News, Good Morning America, PM Magazine, PM Northwest, Pacific Report, and PBS. Gayle was the first American to be accepted as a member of the â€˜European Marketing and Sales Experts' and is a Certified Expert in the â€˜Executive Foundation for International Communication'. She is a Global Resource for Young Presidents' Organization (YPO), World Presidents' Organization (WPO), Chief Executives Organization (CEO), and Entrepreneurs' Organization (EO).
An internationally recognized authority on cross-cultural communication, Gayle travels worldwide educating, entertaining, and inspiring others with her fresh and unique approach. Giving new meaning to the concept of creativity and productivity, she is on the leading edge of business communication. She offers customized keynote presentations and training or coaching on the topics of Cross-Cultural Communication, Customer Service, Diversity, Interpersonal Communication, Management & Leadership, Presentation Skills, Sales & Negotiations, Stress Management, Team Building, and Time Management. For more information, please visit www.GayleCotton.com
Rajiv Mathew is the head of Marketing at Compassites Software. He is a hands-on technology marketing & communications professional with proven expertise in multiple facets of the marketingspectrum. He loves branding and has been in love with it from school days!
Over the years, he has worked on numerous marketing initiatives including marketing communications, online marketing, recruitment marketing, internal communications, public relations, events, collateral design, sales enablement, social media strategy & brand management. Prior to joining Compassites he worked at ThoughtWorksInc as a marketing & communications specialist, where he was exposed to many aspects of technology marketing. Prior to that, he was a sales consultant at Oracle, where he sold database products into the North America market.
Ged Roberts is an IT honors graduate of North Staffordshire Polytechnic. After spending two years working in the UK, he moved to The Netherlands in 1985. During the last 30+ years, Ged has worked for a number of internationally focused companies managing and delivering software services across Europe, America and Asia Pacific. His experience encompasses both service providers and clients. Ged's knowledge spans diverse sectors such as downstream oil and gas operations, telecommunications providers in both fixed and mobile domains, retail credit management, and more recently, high tech services. Ged, who specializes in large scale operations and systems integration, is currently responsible for ensuring delivery excellence for a unit within a major Indian IT services company.
Jennifer Kumar is the Managing Director of Authentic Journeys Consultancy, based in Infopark inKochi, India. With over 15 years' experience working, living and studying between the US and India,she provides a unique perspective to bridging the cultural gaps that exist in teaching, training, andworking between the countries.
Authentic Journeys Consultancy has a track record of working with professionals operating within alloutsourcing models â€“ onsite, offsite, offshore and hybrid in a range of business verticals includingsoftware, IT, financial, and health care. Regardless of working with small to medium size enterprises (SMEs) and startups or large multinational corporations (MNCs), outcomes in corporate coaching focus on building effective, harmonious and productive global teams predominantly with Indian and native English speaking Western counterparts.
To learn more about Authentic Journeys Consultancy, visit the website at http://authenticjourneys.info/
Hugo Messer has been building and managing teams around the world since 2005. His passion is to enable people that are spread across cultures, geographies, and time zones to collaborate. Whether it's offshoring or nearshoring, he knows what it takes to make a global collaboration work. To know more about Hugo, check out his website http://www.hugomesser.com/. You can also read the blog or watch videos at youtube.
Bridge Global IT Staffing offers western software companies an opportunity to work with IT talents from their offices in India and Ukraine. The personal support, offered from the European offices in the Netherlands, Germany, Switzerland, Sweden, and Denmark, makes it easier for clients to manage their colleagues from a distance. Since there is both an offshore and a nearshore office, chances are high that Bridge has the talented IT employee you are looking for. If not, the perfect candidate will be found for you. Website: http://www.bridge-outsourcing.nl
We know from our experience that many people are worried about setting up and managing offshore/nearshore teams successfully. We always get questions about:
When we searched for books about this, most books only described dry theoretical approaches to offshoring/nearshoring. To gather practical experiences and real life stories, Hugo Messer, CEO of ekipa wrote the books as a crowdsourcing project. The authors are people from different parts of the world who have stood with their feet in the mud, people who have torn out their hair because things didn't work as easily as managing people in your own office.
Each eBook contains chapters written by 3-5 authors and each author gives their view on the particular topic. Enjoy reading our eBooks and save yourself from making the same mistakes others made.
If you have any questions, feel free to send an email to Hugo Messer - firstname.lastname@example.org